Southport Bikes

Surf shop in Kenosha, WI

SurfSpotGuide verified

4.6 (154 reviews)

Kenosha, WI

About Southport Bikes

Southport Bikes in Kenosha, WI, offers a wide selection of bicycles and related gear, including skateboard and windsurfing equipment. Customers consistently praise the phenomenal, friendly service, knowledgeable staff, and fair pricing, often noting employees going above and beyond for repairs and sales. This shop is ideal for everyone from absolute beginners needing patient guidance to experienced riders seeking quality inventory and accommodating support.

The Good

Customers consistently praise the phenomenal customer service, highlighting staff members (Max, Caden, Ralph, Hunter, John, Tony) for being extremely knowledgeable, friendly, kind, and willing to go above and beyond. Specific positive actions include immediate service even near closing time, free installation of accessories, gladly switching out purchased models, honest communication about wait times, and excellent handling of complex returns/repairs. The shop is noted for having fair, reasonable, and competitively priced products, a great selection across bikes, skate gear, and windsurfing equipment, and reliable repair work.

Things to Consider

A few significant negative experiences were reported, primarily concerning poor communication and service failures. One customer detailed a frustrating repair process involving a lack of upfront estimates, missed deadlines, and a failure to call when the repair was complete, resulting in a last-minute pickup. Another customer reported an extremely rude and condescending interaction with a specific employee (described as having glasses, beard, and calf tattoos). A major complaint involved a pre-order for a special edition bike where the shop sold the reserved item without notifying the customer. Finally, one review mentioned being sold a new bike with an incorrect seat type (men's seat on a women's bike) and the shop refusing to allow an exchange for a brand new item.