North By Northwest Surf Co

Surf shop in Port Angeles, WA

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4.7 (61 reviews)

Port Angeles, WA

About North By Northwest Surf Co

North By Northwest Surf Co in Port Angeles, WA, offers a well-stocked selection of surf, skate, and snow gear available for both purchase and rental. Customers consistently praise the exceptionally friendly, knowledgeable staff who go above and beyond to provide local advice and ensure gear readiness. This shop is ideal for beginners and visiting families seeking affordable, flexible rentals backed by genuinely caring service.

The Good

Customers overwhelmingly praise the staff for being extremely friendly, helpful, knowledgeable, and accommodating, often going above and beyond (especially Tate and Jacob). The rental process is described as easy, flexible, and affordable, with good quality gear available for both surf and snow sports. The shop is highly recommended for its great selection of boards and gear, strong community vibe, and excellent customer service, even accommodating after-hours drop-offs and special requests.

Things to Consider

One significant negative report detailed receiving a wetsuit in terrible condition (hole in the leg, torn hood) in a common size, suggesting poor gear maintenance and low inventory for certain items. Another customer reported an extremely negative interaction with a staff member (possibly the owner) who was described as rude, drunk, and inconsiderate, citing awful equipment and a dirty environment. Additionally, one Canadian visitor reported being hung up on when calling to ask basic questions, and another noted a lack of mask-wearing/safety measures during a visit, along with a clerk initially failing to provide a helmet included with the rental.