Tillys

Surf shop in the Woodlands, TX

SurfSpotGuide verified

4.1 (20 reviews)

the Woodlands, TX

About Tillys

Tillys in The Woodlands, TX offers a broad selection of trending apparel, footwear, and accessories across numerous brands for various ages. Customer feedback presents a polarized view, noting instances of exceptionally friendly staff alongside serious complaints regarding unprofessional interactions and management accountability. This location is best suited for shoppers seeking diverse brand inventory who are prepared to navigate inconsistent service experiences.

The Good

Customers frequently praised the friendly and nice staff, specifically mentioning Kylee and Xavier. The store is noted for having a great selection of trending clothes, a wide variety of brands (thousands of choices), and carrying children's sizes. The overall store concept and cleanliness were also highlighted positively.

Things to Consider

Significant negative feedback centers on extremely poor customer service, including rude employee behavior, employees commenting inappropriately on customer conversations, and a lack of basic customer service skills. Specific incidents involved an employee rudely refusing a return without explanation and a manager showing no remorse or willingness to resolve an error where the store provided two different sized shoes, forcing the customer to drive back for an exchange.