Surf's Up

Surf shop in South Padre Island, TX

SurfSpotGuide verified

4.3 (114 reviews)

South Padre Island, TX

About Surf's Up

Surf's Up in South Padre Island, TX, offers a wide assortment of beachwear, souvenirs, and golf cart rentals. While many patrons praise the helpfulness of specific staff members and the extensive merchandise selection, some reviews cite significant issues with equipment reliability and inconsistent customer service regarding refunds and pricing disputes. This shop is best suited for visitors seeking a large variety of apparel and gifts, though renters should proceed with caution regarding equipment condition.

The Good

Customers frequently praised the friendly, helpful, and welcoming staff, specifically mentioning employees like Aron, Edith, Matt, Pearl, and Jimmy for providing excellent service, great tips, and going above and beyond (e.g., custom shirt making, immediate assistance with cart issues, and helpful product advice). The shop offers an unbelievable and great selection of merchandise, including souvenirs, beachwear, and apparel, often at reasonable or fantastic prices. Golf cart rentals were also highlighted positively by some for good service and clean carts.

Things to Consider

Significant issues were reported regarding golf cart rentals, including mechanical failures (bad brakes, wheels falling off) leading to safety concerns and stranding customers, with management sometimes refusing refunds or offering inadequate compensation. Several customers reported serious billing errors, specifically being double-charged on credit cards with difficulty obtaining timely refunds from management. Severe negative feedback included an accusation of racial discrimination and being followed/accused of stealing, and one report of an employee illegally texting inappropriate messages to a customer obtained from a rental contract. Other complaints mentioned high prices compared to competitors, misleading clearance sales, and excessively loud music.