Beach and Surf Depot

Surf shop in Hilton Head Island, SC

SurfSpotGuide verified

4.6 (74 reviews)

Hilton Head Island, SC

About Beach and Surf Depot

Beach and Surf Depot in Hilton Head Island, SC, offers a wide array of beach gear, souvenirs, and highly praised custom apparel printing services. Customers consistently highlight the welcoming, patient staff and owner, alongside excellent value on quality merchandise and delicious ice cream options. This shop is ideal for vacationers seeking personalized souvenirs, affordable beach essentials, and top-tier, friendly service in one convenient location.

The Good

Customers overwhelmingly praise the owner and staff for being exceptionally friendly, kind, helpful, patient, and providing top-notch customer service. The shop is highly regarded for its high-quality custom apparel (shirts/hoodies) with great design flexibility and affordable pricing compared to other local shops. The selection of merchandise, including souvenirs, beach gear, and clothing, is extensive. A major highlight is the delicious ice cream, milkshakes, coffee, and mimosas, often noted as the best on the island and reasonably priced.

Things to Consider

One review reported a bizarre incident where no staff member was tending the store upon entry, leading to concerns about security. Another customer experienced feeling uncomfortably followed by workers during their visit. A significant complaint came from a wholesaler regarding the owner's alleged unethical business practices, including refusing payment for shipped goods after unilaterally canceling an agreement. Additionally, one customer reported rude and unwelcoming service, suggesting potential racial bias. Finally, the store has a strict no-return policy, only allowing in-store exchanges.