Tillys

Surf shop in Las Vegas, NV

SurfSpotGuide verified

4.3 (42 reviews)

Las Vegas, NV

About Tillys

Tillys in Las Vegas, NV, offers a wide selection of trendy apparel and accessories for younger demographics. Customer feedback frequently praises the friendly and knowledgeable staff who facilitate easy exchanges and offer helpful product guidance. This location is ideal for shoppers seeking current styles and attentive service without the pressure of an overly aggressive sales environment.

The Good

Customers frequently praised the staff for being friendly, helpful, knowledgeable, and providing excellent customer service (mentioning specific employees like Eden, Jasmine, Gavin, and Nichole). The store is appreciated for its great selection, trendy merchandise, good stock levels, cleanliness, and convenient location outside of a typical mall setting. Staff were noted for being calm, not overly pressuring customers, and efficiently handling exchanges or special orders.

Things to Consider

Several negative experiences centered on poor customer service, including feeling harassed by staff asking too many questions, feeling stared down or unwelcome by management, and staff laughing at a customer regarding a pricing discrepancy. Specific complaints included items being incorrectly marked for sales (2 for $30), inventory discrepancies between online stock and in-store availability, and staff aggressively trying to take items for the dressing room too quickly. Some staff were perceived as being too pushy for sales or conversely, completely ignoring customers while talking amongst themselves.