Big Thunder Marine Family Boating Center

Surf shop in Osage Beach, MO

SurfSpotGuide verified

4.5 (36 reviews)

Osage Beach, MO

About Big Thunder Marine Family Boating Center

Big Thunder Marine Family Boating Center in Osage Beach, MO, offers a wide selection of boats, watersports gear, and apparel. Customers consistently praise the staff for their exceptional knowledge, patient service, and commitment to follow-through both before and after the sale. This dealership is ideal for families and first-time buyers seeking a low-pressure environment backed by comprehensive support.

The Good

Customers overwhelmingly praise the staff for being extremely friendly, professional, courteous, and knowledgeable across sales, service, and finance departments. Specific salespeople (Joe McBride, Blake, Ed Champion, Paul S, Larry, Nick F, Chad, Colton) receive high commendations for being patient, honest, responsive (even post-sale), and providing low-pressure, tailored recommendations. The service department is noted for being responsive, thorough (including maintenance like winterization), and offering helpful perks like pickup/drop-off. The overall buying experience is described as fantastic, with excellent communication and a great selection of boats and accessories.

Things to Consider

One significant complaint involved an extremely long wait time for delivery, with a customer waiting over eight months for their boat to be serviced and ready for the water after purchase. Another customer advised potential buyers to get a hull survey done, as their purchased boat sank after one year.