Arlberg Ski & Surf

Surf shop in Freeport, ME

SurfSpotGuide verified

4.6 (37 reviews)

Freeport, ME

About Arlberg Ski & Surf

Arlberg Ski & Surf in Freeport, ME, offers a curated selection of quality snow sports equipment and apparel. Customers consistently praise the staff's deep product knowledge, friendly service, and commitment to honest, expert fittings, often highlighting individual team members like Jim for exceptional assistance. This shop is ideal for skiers and snowboarders, from beginners needing guidance to seasoned enthusiasts seeking precise gear adjustments and reliable inventory.

The Good

Customers overwhelmingly praise the staff, frequently mentioning specific employees like Jim, Darcy, Matt, and James for being exceptionally knowledgeable, friendly, patient, and helpful. The quality of gear (skis, boots, outerwear) is highly rated. Specific positive experiences include expert boot fitting that resolved pain issues, honest repair advice (avoiding unnecessary sales), and excellent service for both new and returning customers. Many appreciate the shop's 'small shop feel' and commitment to customer experience over high-volume sales tactics.

Things to Consider

The primary negative feedback concerns the return policy, described as extremely strict, only accepting new, tagged, never-used items, which one customer found unfair given the local retail environment. A separate, strong complaint suggests the shop is mislabeled as a 'surf shop' as staff demonstrated no knowledge of surfing, with one reviewer calling the staff rude and inexperienced in that area. Another comment mentioned the shop being overpriced with inexperienced people, though this is contradicted by many other reviews praising value.