Boss Frog's Snorkel, Bike & Beach Rentals

Surf shop in Lahaina, HI

SurfSpotGuide verified

4.5 (105 reviews)

Lahaina, HI

About Boss Frog's Snorkel, Bike & Beach Rentals

Boss Frog's Snorkel, Bike & Beach Rentals in Lahaina, HI, provides a wide array of quality rental gear and retail equipment for ocean and land adventures. Customers frequently praise staff members like Michele, Noodle, and Bear for providing expert local advice, personalized fitting, and excellent service alongside great equipment value. This shop is ideal for families and visitors seeking reliable gear and knowledgeable guidance to maximize their Maui snorkeling and activity experiences.

The Good

Customers frequently praise specific staff members (including Bear, Lorenzo, Roland, Noodle, Carolyn, Wes, Michele, Butterfly Jen, Curtis, Kapena, Reese, and Westley) for being exceptionally helpful, knowledgeable, friendly, personable, and providing excellent local recommendations for snorkeling spots and activities. The equipment quality, especially snorkel gear, is often highlighted as great, and rental prices, particularly for weekly rentals, are considered a great value. The shop is appreciated for offering a wide selection of rental items and discounts on adventure packages.

Things to Consider

Several reviews detail extremely negative interactions with specific staff members characterized by rudeness, being curt, snippy, or outright hostile, including yelling at customers over minor issues like returning slightly sandy gear or parking mistakes. One review reported encountering employees who appeared intoxicated, leading to unprofessional and difficult transactions during the return process. Some customers noted that while the budget gear was good, the return experience was severely marred by staff attitude.