Boss Frog's Snorkel, Bike & Beach Rentals

Surf shop in Koloa, HI

SurfSpotGuide verified

4.4 (53 reviews)

Koloa, HI

About Boss Frog's Snorkel, Bike & Beach Rentals

Boss Frog's Snorkel, Bike & Beach Rentals in Koloa, HI, offers a variety of rental equipment including snorkel sets, chairs, and umbrellas for immediate beach access. Customers consistently praise the staff for being exceptionally friendly, knowledgeable, and meticulous about ensuring gear fits correctly while providing excellent local tips. This shop is ideal for vacationers seeking convenient, high-quality rentals and personalized guidance to maximize their time in the water.

The Good

Customers overwhelmingly praise the staff for being exceptionally friendly, helpful, caring, and knowledgeable. Specific employees like Johnny, Kristen, Nathan, Christine, Diane, Greg, and Brendan are frequently mentioned for providing outstanding, personalized service, ensuring proper gear fit, and offering invaluable, accurate tips on the best local snorkeling spots and entry/exit strategies. The rental process is described as streamlined, quick, and efficient. The quality of the snorkel gear is often noted as being better than personal equipment, clean, and in great condition. Prices are generally considered affordable, with good deals like 2-for-1 weekly rates available. The convenience of the location, often right across from popular beaches, is a major plus.

Things to Consider

The primary negative feedback revolves around misleading advertising regarding rental prices for beach gear (chairs/umbrellas) and snorkel equipment, with advertised low rates not matching the actual in-store or phone quotes, leading some customers to feel misled or ripped off. There were multiple reports of the shop failing to open at the advertised time (8 AM), causing significant disappointment and disruption to snorkeling plans. One customer noted that while the shop name implies bike rentals, only one specific location actually stocks bikes. A rented underwater camera was reported as 'fussy,' and one customer felt they were not proactively offered a promised free camera rental when they inquired later.