Boss Frog's Snorkel, Bike & Beach Rentals

Surf shop in Kihei, HI

SurfSpotGuide verified

4.3 (68 reviews)

Kihei, HI

About Boss Frog's Snorkel, Bike & Beach Rentals

Boss Frog's in Kihei offers rentals for snorkeling, biking, and beach gear, alongside booking services for local excursions. Customers consistently praise the staff for providing excellent, friendly service and sharing valuable insider tips about Maui activities and locations. This shop is ideal for vacationers seeking reasonably priced, quality equipment and personalized local guidance to enhance their island experience.

The Good

Customers consistently praise the exceptional, friendly, and knowledgeable customer service provided by specific staff members (Joy, Michele, Tamara, Jennifer, Nalani, Justin, and Gary). They appreciate the reasonable and cheap rental prices for quality snorkel gear, golf clubs, and beach equipment. Staff frequently offer valuable insider tips on local snorkel spots, safety warnings, and other island activities, significantly enhancing vacation experiences. The store is noted for having a great selection of necessary items and being accommodating, even replacing lost gear without issue.

Things to Consider

Several negative experiences were reported, primarily concerning booking and return processes. Issues include reservations not being checked, leading to near-misses for reserved items; being sent on a 'wild goose chase' between locations for gear returns, resulting in rude treatment and potential late fees; bait-and-switch tactics regarding advertised tour prices (especially involving timeshare pitches); and instances of staff being rude, unhelpful, or closing early despite prior communication. One customer reported being booked for the wrong tour date by staff.