Boss Frog's Snorkel, Bike & Beach Rentals

Surf shop in Kapaa, HI

SurfSpotGuide verified

4.8 (155 reviews)

Kapaa, HI

About Boss Frog's Snorkel, Bike & Beach Rentals

Boss Frog's Snorkel, Bike & Beach Rentals in Kapaa, HI, offers a wide array of affordable equipment including snorkeling gear, bikes, and beach necessities. Customers consistently praise the staff, like Melanie and Sawyer, for their friendly service, helpful local advice, and willingness to ensure proper gear fitting and great deals. This shop is ideal for families and first-time visitors seeking convenient, budget-friendly rentals backed by knowledgeable local guidance to maximize their island adventures.

The Good

Customers consistently praise the staff (Melanie, Thomas, Sawyer, Dan, and others) for being incredibly friendly, helpful, enthusiastic, and patient. Specific positive points include receiving excellent local recommendations for snorkeling and biking spots, getting proper fittings for gear (masks, fins, bikes), finding very affordable and great deals/pricing, and appreciating the convenience of 24-hour rentals and easy returns (including drop-off bins). The shop is viewed as a great 'one-stop shop' for various rentals like snorkeling gear, bikes, chairs, and even booking tours.

Things to Consider

One customer reported an extremely negative experience with one staff member who was described as rude, unhelpful, and lacking 'aloha spirit' when inquiring about golf club rentals, leading to the loss of a large potential booking. Another review mentioned that the golf club sets available were of poor quality (dented drivers, mismatched clubs) and not suitable for serious golfers. Some customers experienced minor issues with initial gear fit (e.g., full-face masks), though staff were generally quick to offer substitutions.