HIC Hawaiian Island Creations

Surf shop in Kailua Kona, HI

SurfSpotGuide verified

4.2 (29 reviews)

Kailua Kona, HI

About HIC Hawaiian Island Creations

HIC Hawaiian Island Creations in Kailua-Kona offers a selection of surf wear, apparel, and gear, with noted inventory including shorts, shirts, and bags. Customer feedback highlights both exceptional, attentive service from specific staff members and instances of poor greeting or unhelpful interactions, alongside praise for good deals and a clean layout. This location suits shoppers seeking brand merchandise and specific item assistance, though those prioritizing consistent, warm greetings or extensive inventory variety might find it mixed.

The Good

Customers frequently praised the friendly, attentive, and helpful staff, specifically mentioning employees like Julie, Brycean, and Judah for providing excellent 'Aloha' service, making good suggestions, and being patient. The store is noted for having a great selection of gear, including HIC brand items, big name brands, shirts, shorts, and good deals/sales. The store environment was generally described as clean, organized, and having cool designs.

Things to Consider

Several negative points were raised regarding inconsistent customer service; some staff were described as shy, unhelpful, or exhibiting poor service (e.g., refusing a return for a higher-priced item, or young staff appearing uninterested). Specific complaints included a lack of greeting upon entry in this location compared to others, a very small and sad slipper display, and limited stock for certain items like long-sleeved shirts or specific sizes (XLT). One customer reported poor product quality (a surfboard track pad peeling quickly) and subsequent refusal of a refund/resolution by management. Another noted an uncomfortable atmosphere where staff seemed to watch customers too closely, lacking the 'Aloha' feel. A practical note mentioned the lack of public restrooms nearby.