Maui Tropix

Surf shop in Kahului, HI

SurfSpotGuide verified

4.6 (130 reviews)

Kahului, HI

About Maui Tropix

Maui Tropix in Kahului, HI, offers an extensive selection of local apparel, surf gear, and accessories, including the exclusive Maui Built brand. Customers frequently praise the very friendly and helpful staff, noting the welcoming atmosphere and great product variety. This shop is ideal for anyone seeking authentic, quality island wear and unique souvenirs, benefiting from knowledgeable service and ample parking.

The Good

Customers consistently praise the very friendly, helpful, and welcoming staff who greet them with 'Aloha' and a smile. The store offers a huge variety and selection of stylish, high-quality Maui Built clothing and accessories, often exclusive to the location. Many appreciate the ample parking, reasonable prices for the quality, and the availability of the Kama'aina (local resident) discount.

Things to Consider

Several significant negative points were raised, including reports of extremely rude and inattentive staff at one specific visit, and an instance where the owner refused an exchange for a defective item, leading to accusations of bad customer service. Other complaints mention a strict 'no refunds' policy (exchanges only), some sizing issues (running small), and general feedback that the merchandise can be expensive. A recurring operational complaint is the lack of online shopping options for customers who have left the island.