Hawaii Beach Time

Surf shop in Honolulu, HI

SurfSpotGuide verified

4.2 (47 reviews)

Honolulu, HI

About Hawaii Beach Time

Hawaii Beach Time in Honolulu offers convenient rentals of beach gear like chairs, umbrellas, and water sports equipment with flexible delivery and pickup across Oahu. Customers consistently praise the exceptional, personable service, reasonable pricing, and the high quality of the well-maintained inventory. This shop is ideal for vacationers seeking reliable, hassle-free equipment rental that significantly enhances their beach days without hotel markups.

The Good

Customers overwhelmingly praise the exceptional customer service, frequently highlighting an employee named Drew for being personable, patient, knowledgeable, and going above and beyond. The convenience of delivery and pickup services directly to hotels or preferred locations is a major benefit. Reviewers consistently mention the reasonable, affordable, and unbeatable pricing compared to hotel rentals, often noting the high quality of the gear provided (e.g., Tommy Bahama chairs, good condition snorkel sets). The process is frequently described as super easy, quick, and accommodating, often with same-day or last-minute service availability.

Things to Consider

The primary negative feedback centers on severe communication failures, including unanswered calls (full voicemail), delayed or non-existent text/email responses, and being ghosted during reservation setup, leading some customers to suspect the business is a scam or unprofessional. Specific service failures included a 45-minute late delivery for kayaks (though they offered a generous refund), one instance of mismatched snorkeling fins, and a cooler delivered with sand inside that needed rinsing. One review mentioned a delivery delay due to traffic, and another noted an issue with umbrella spikes breaking in high wind (though the company replaced them). A significant concern was raised about delivering kayaks to Kailua without necessary permits and questions about the legality of beach drop-offs, alongside confusion regarding the physical business address.