Surf Garage

Surf shop in Honolulu, HI

SurfSpotGuide verified

4.3 (47 reviews)

Honolulu, HI

About Surf Garage

Surf Garage in Honolulu, HI, offers a selection of new and used boards, gear necessities, and unique consignment items. Customer feedback frequently praises the owner and staff for exceptional friendliness, deep product knowledge, and going above expectations to assist with complex needs like shipping or specialized hardware. This shop is ideal for collectors seeking niche or classic boards and travelers needing reliable, personalized service that embodies the Aloha spirit.

The Good

Customers consistently praise the staff, particularly Toru, for being exceptionally friendly, knowledgeable, and embodying the 'Aloha spirit.' The shop is noted for having a great, niche selection of boards (including consignment and classic models), unique items like car key locks, and good value. Service highlights include staff going the extra mile, such as staying late, holding items, providing excellent shipping assistance for boards, and offering great recommendations.

Things to Consider

Significant negative feedback centers on the owner/main worker being dishonest, specifically regarding surf board ding repair costs, where the final price allegedly exceeded the initial quote, leading to disputes that sometimes required police intervention. Other complaints include poor initial customer service (no greeting), feeling that pricing is inflated for visitors, and one instance where a promised follow-up call regarding a consignment board was never made after the item was sold to someone else.