Xcel

Surf shop in Haleiwa, HI

SurfSpotGuide verified

4.1 (13 reviews)

Haleiwa, HI

About Xcel

XCEL in Haleiwa, HI, is the dedicated retail location for the renowned wetsuit brand, offering their full line of high-performance neoprene gear. Customers consistently praise the knowledgeable and friendly staff for providing expert advice without high-pressure sales tactics, alongside finding exceptional deals on clearance inventory. This shop is essential for serious surfers seeking industry-leading warmth, flexibility, and durability to maximize their time in the water.

The Good

Customers overwhelmingly praise the high quality, performance, and comfort of the XCEL wetsuits, describing them as light, flexible, warm, and durable. Staff members, particularly Werner, are frequently highlighted as being extremely helpful, knowledgeable, friendly, and low-key without being pushy. The shop is also noted for having great clearance items, good prices, a comprehensive selection (especially for women's sizes), and ample parking.

Things to Consider

Significant negative feedback centers on inconsistent customer service; one review cited a specific staff member being rude and disinterested, leading to a lost sale. Another major complaint involved a change in alteration policy under a new manager, resulting in a poorly executed alteration that allegedly caused injury. Furthermore, there were reports of unanswered inquiries to the online order service.