Hawaii Surf & Sail

Surf shop in Haleiwa, HI

SurfSpotGuide verified

4.1 (18 reviews)

Haleiwa, HI

About Hawaii Surf & Sail

Hawaii Surf & Sail in Haleiwa offers a solid selection of surf accessories, apparel, and boards, often featuring competitive pricing on items like sunglasses and shirts. Customers frequently praise the owner, Kevin, and staff for their accommodating service, humor, and willingness to go the extra mile for exchanges and support. This shop is ideal for shoppers seeking a genuine local vibe and value, though be prepared for direct interactions with the team.

The Good

Customers highly praise the owner, Kevin (Top Hat), for being cool, funny, and incredibly accommodating, especially regarding exchanges and customer service that goes 'above and norm.' The shop is noted for having a great selection of apparel, accessories, and boards, often at reasonable or better prices compared to competitors (e.g., affordable sunglasses and T-shirts). Staff members like Tophat and Chance are described as helpful and delivering 'the Aloha.'

Things to Consider

There were significant complaints regarding pricing discrepancies and customer service interactions, specifically mentioning a 'bait and switch' incident where an item's price increased substantially at checkout without clear explanation, and an employee/owner seemed indifferent. One review mentioned an aggressive salesperson (a bearded man) and another expressed discomfort with the owner reacting negatively when a customer interacted with his free-roaming cat.