North Shore Surf Shop

Surf shop in Haleiwa, HI

SurfSpotGuide verified

4.4 (179 reviews)

Haleiwa, HI

About North Shore Surf Shop

North Shore Surf Shop in Haleiwa, HI, offers comprehensive rentals, gear sales, and highly praised surf instruction for all water activities. Customers consistently highlight the exceptionally friendly, welcoming staff and expert instructors like Jeronimo, who provide patient, personalized guidance for both lessons and rentals. This location is ideal for beginners and families seeking reliable, top-tier service and a convenient one-stop shop near Shark's Cove.

The Good

Customers overwhelmingly praise the staff for being incredibly friendly, welcoming, attentive, and going above and beyond. Specific instructors (Jeronimo, Brett, Ryan, Keoni, Gabby, Damon) receive exceptional commendations for their patience, clear teaching style, passion, and ability to help beginners quickly succeed. The shop is highly valued as a convenient, one-stop location for rentals (surfboards, snorkeling gear, bikes) and merchandise, often noting affordable/reasonable prices, free parking, available lockers, and streamlined rental processes. Many reviewers highlighted the excellent local advice provided regarding surf spots and snorkeling areas like Shark's Cove.

Things to Consider

One significant negative review detailed extremely careless handling of sensitive personal and financial information during rentals, citing staff losing private forms and mixing up customer data, leading to serious privacy concerns. Another review mentioned unprofessional behavior and a lack of clear checkout during a surfboard rental, resulting in a frustrating dispute over a minor dent found after the initial clearance. A minor operational note mentioned that the checkout process can sometimes feel messy or disorganized, despite the overall positive experience.