CaliKites
Surf shop in San Francisco, CA
About CaliKites
CaliKites in San Francisco offers a curated selection of watersports gear and electric skateboards, supported by staff known for their deep product knowledge. Customers consistently praise the team, including Brian, Dylan, and Jay, for their patient guidance, exceptional follow-up, and willingness to go above and beyond standard service. This shop is ideal for both dedicated gear hunters seeking quality brands and newcomers needing trustworthy advice to select their first setup.
The Good
Customers overwhelmingly praise the exceptional, friendly, and knowledgeable customer service provided by staff members like Dylan, Jake, Brian, Lexie, and Jay. Specific highlights include staff going above and beyond expectations (e.g., lending shoes for a test ride, following up post-purchase, facilitating quick warranty claims, and offering honest, non-pushy advice). The shop is commended for having great product knowledge, especially regarding Duotone and Evolve gear, offering competitive pricing, and maintaining a good selection of quality products, particularly harnesses and e-skateboards. Many reviewers state this is the best retail experience they have ever had.
Things to Consider
Negative feedback centers on high product pricing for boards, a strict 'no test drives' and 'no return or exchange period' policy, and one severe incident involving a defective $5,000 scooter that resulted in refusal of warranty repair or refund. Another customer reported frequent, costly maintenance issues with a scooter shortly after service work was performed by the shop, leading to a feeling of being overcharged for recurring repairs.
Shop Highlights
Everything you need to plan a visit to CaliKites.
Where You'll Find CaliKites
350 Hayes St, San Francisco, CA 94102
San Francisco, CA 94102
How to Reach CaliKites
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Features & Amenities
What makes this surf shop stand out.
Friendly Staff
Good Prices
Has Skateboards
Has Apparel
Has Repair Services
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