Semper Speed & Marine
Surf shop in Madera, CA
About Semper Speed & Marine
Semper Speed & Marine in Madera, CA, specializes in new power boat sales and offers parts and financing options for marine purchases. Customers frequently praise the straightforward sales process, noting the staff's patience and efficiency in handling transactions and answering product questions. This shop is best suited for those seeking a no-pressure boat buying experience with dedicated support during the initial acquisition phase.
The Good
Customers frequently praise the sales experience, highlighting staff members like Mark, Teri, Josh, and Conner for being patient, knowledgeable, and providing a no-pressure buying environment. Financing processes were often described as quick and smooth. Several reviews noted excellent post-sale support, including detailed walk-throughs of new boats and prompt handling of warranty issues or urgent repairs. The staff is generally commended for making customers feel appreciated and valued, especially during the initial purchase.
Things to Consider
Significant negative feedback centers on post-sale service and maintenance, particularly for smaller engine repairs, which resulted in multiple failed attempts and extended delays for the customer to use their equipment. There are complaints regarding discrepancies between promised items at purchase (like safety gear or installed accessories) and what was delivered, leading to follow-up hassles. Some customers felt that service quality declined dramatically after the sale was complete, citing poor communication, unreturned calls, and feeling like an 'annoyance.' One review strongly suggested that service quality might depend on the size of the purchase, implying less attention for smaller transactions or service needs, and another detailed a potentially fraudulent boat test run video provided before purchase.
Shop Highlights
Everything you need to plan a visit to Semper Speed & Marine.
Located inMadera, CA
Call+1 (866) 865-7619
Emailsemperinfo@semperspeedandmarine.com
Websitesemperspeedandmarine.com
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Features & Amenities
What makes this surf shop stand out.
Friendly Staff
Has Repair Services
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