Tillys
Surf shop in Laguna Niguel, CA
About Tillys
Tillys in Laguna Niguel offers a broad inventory of popular street brand apparel and footwear for men, women, and children. Customer feedback is highly polarized, citing experiences ranging from exceptionally helpful, friendly service to instances of being ignored or facing rigid return policies. This shop is best suited for trend-focused shoppers seeking current clothing lines who prioritize selection over guaranteed consistent service interactions.
The Good
Customers frequently praise the great selection of street brand clothes for men, women, and children, noting good inventory of brands like Vans, Roxy, and Hurley. Many reviews highlight friendly, helpful, and attentive staff who provide good, non-pushy service and make customers feel valued. The store is often described as having a great vibe, cute clothing, and fantastic prices (though some note it can be pricey). The store layout is sometimes described as nice, clean, and organized.
Things to Consider
Significant complaints center on poor initial customer service, including being ignored by staff, lack of acknowledgement, and employees walking past customers without offering help. Specific issues include staff rudeness, impoliteness, and inflexibility regarding store policies (e.g., refusing an exchange for shoes deemed 'not clean' or refusing to break a large bill). Other negatives mentioned are a messy store environment, slow employees, long waits at checkout due to understaffing, and concerns about the honesty of online reviews posted by the company. Some customers found the merchandise slightly overpriced and noted a limited selection of shoe sizes.
Shop Highlights
Everything you need to plan a visit to Tillys.
Located inLaguna Niguel, CA
Call+1 (801) 280-5099
Emailhanger.orders@tillys.com
Websitetillys.com/store/?StoreID=0008
Where You'll Find Tillys
27150 Alicia Pkwy, Laguna Niguel, CA 92677
Laguna Niguel, CA 92677
How to Reach Tillys
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Features & Amenities
What makes this surf shop stand out.
Friendly Staff
Good Prices
Has Apparel
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