Tillys

Surf shop in Mesa, AZ

SurfSpotGuide verified

4.2 (28 reviews)

Mesa, AZ

About Tillys

Tillys in Mesa, AZ, offers a curated selection of popular youth and surf-adjacent brands like Volcom, Hurley, and Dickies across apparel and accessories. While many patrons praise specific associates for being exceptionally helpful, friendly, and knowledgeable, customer feedback frequently highlights significant issues with management demeanor and restrictive return policies. This location is best suited for shoppers seeking current trends in skate and street fashion who prioritize inventory over seamless service experiences.

The Good

Customers frequently praised specific staff members (Adolfo, Jay, Brayden, Matt, Taylor) for being extremely helpful, friendly, kind, and professional. The store is noted for carrying desirable brands (Volcom, Hurley, Dickies, RVCA) and having a good selection of men's t-shirts, shorts, girls' clothes, and baseball caps. The store environment was described as clean and organized by some visitors.

Things to Consider

Significant complaints centered on extremely poor customer service, particularly from management/managers who were described as rude, unprofessional, and unhelpful, especially regarding returns. There were multiple reports of difficult or impossible return processes, including being accused of lying about purchases. One customer reported being double-charged, and another felt uncomfortable due to a cashier staring. Checkout lines were noted as being the slowest in the mall, and some felt prices were higher compared to competitors like Dillard's.