Tillys

Surf shop in Glendale, AZ

SurfSpotGuide verified

4.2 (35 reviews)

Glendale, AZ

About Tillys

Tillys in Glendale, AZ, offers a selection of fashionable apparel, accessories, and deals within a clean, well-organized mall-front setting. Customer feedback frequently highlights exceptional, knowledgeable staff members who provide personalized assistance, though some reviews note inconsistent service and staff engagement. This location is ideal for shoppers seeking trendy clothing and accessories who value dedicated, one-on-one help from associates.

The Good

Exceptional customer service highlighted by specific employees (Samira, Kellen, Kassie, Hope, Brooke, Mike, Nick, Mary, Stevie) who were enthusiastic, knowledgeable, polite, and went above and beyond. Customers appreciate the fashionable clothing selection, good deals on certain items, clean and well-organized store layout, and accessible location/parking. Several reviews noted helpfulness in locating specific items.

Things to Consider

Significant complaints regarding poor staff engagement, including being ignored upon entry, lack of greetings, and employees standing around talking instead of assisting customers. Specific incidents involved perceived rudeness towards a customer with a stroller, lack of assistance for an older ethnic customer, and a manager being rude/unhelpful. Some items were noted as pricey, and one visit resulted in leaving empty-handed due to staff being too preoccupied.